| Работы автора: 1. Berry, L.L. and Parasuraman, A (1991), Marketing Services: Through Quality, New York, Free Press. 2. Berry, L.L. (1983), Relationship marketing, Emerging Perspectives on Services Marketing, Berry, L.L., Shostack, G.L. and Upah, G.D. (eds), pp. 25-28, Chicago, 111., American Marketing Association.
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